Shipping Policy — Gul-e-Rukh

Overview

At Gul-e-Rukh, we take great care in preparing and dispatching your order. Below you will find everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.

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Order processing

All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or dispatched on weekends or public holidays. During busy periods such as Eid, sales, or new launches, processing may take a little longer — we appreciate your patience.

You will receive an email confirmation once your order has been placed, and a second notification when it has been dispatched.

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Domestic shipping (Pakistan)

We ship across Pakistan. Estimated delivery times are as follows:

• Wah Cantt and nearby areas: 1–3 business days
• Major cities (Islamabad, Lahore, Karachi, Peshawar, Quetta): 3–5 business days
• Remote or rural areas: 5–10 business days

Shipping charges are calculated at checkout based on your location and order weight.

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International shipping

We currently do not ship to international destinations.

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Shipping carriers

We work with trusted Pakistani courier services including TCS, Leopards, and Pakistan Post for domestic orders, and international courier partners for overseas shipments. Once your order is dispatched, you will receive a tracking number so you can follow your parcel every step of the way.

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Order tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your parcel directly on the carrier's website. If you have not received your tracking information within 5 business days of placing your order, please contact us at gulerukh2026@gmail.com.

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Delays

While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to high demand, weather conditions, carrier delays, or customs hold-ups. These are outside our control and we cannot guarantee exact delivery dates. We will always do our best to keep you informed if there is a known delay affecting your order.

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Lost or damaged parcels

We package every order with care. However, if your order arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date at gulerukh2026@gmail.com. Include your order number and photos of any damage so we can resolve the issue as quickly as possible.

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Wrong address

Please ensure your shipping address is correct before placing your order. Gul-e-Rukh is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error after placing your order, contact us immediately and we will do our best to update it before dispatch.

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Contact us

For any shipping-related questions, we are always here to help.

Email: gulerukh2026@gmail.com
Whatsapp: 0313-5644925
Address: A-163 First Floor Street 6, Shahwali Colony, Wah Cantt, 47040, Punjab, Pakistan