Welcome to gulerukh.com (the “Site”), operated by Gul e Rukh, an online fashion and clothing store in Pakistan. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any purchases made through the Site.

By accessing or using gulerukh.com, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue using the Site.

We reserve the right to add, remove, change, or modify these Terms at any time without prior notice. Any changes will become effective when posted on the Site. You are encouraged to review these Terms periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

USE OF THE SITE

By using gulerukh.com, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or legal guardian.

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal and lawful shopping purposes.

You may not use the Site or its content for unauthorized commercial purposes, including copying, reproducing, distributing, modifying, or using our images, product information, designs, text, graphics, or other content without our prior written permission.

Any violation of these Terms may result in the immediate suspension or termination of your access to the Site without prior notice.

The information and content provided on gulerukh.com are intended for general information and shopping purposes. We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, actual product colors, patterns, embroidery, fabric appearance, and other visual details may vary slightly due to photography, lighting, screen settings, and the nature of the products.

We reserve the right to correct errors, update information, or modify product details at any time without prior notice.

ACCOUNT REGISTRATION

Certain features of the Site may require you to create an account or provide personal information.

When creating an account, you agree to provide accurate, complete, and up-to-date information and to update that information whenever necessary.

You are responsible for maintaining the confidentiality of your account login details, including your username and password. You should not share your account credentials with anyone else.

You are responsible for all activity carried out through your account. If you believe that your account has been accessed or used without your authorization, you should notify us immediately.

We will not be responsible for losses resulting from your failure to keep your account information secure or from unauthorized use of your account where such use results from your failure to protect your login credentials.

PROMOTIONAL COMMUNICATIONS

When you register on our Site or provide your contact information, you may receive information about new products, promotions, discounts, offers, and other updates from Gul e Rukh.

If you no longer wish to receive promotional emails or messages, you may opt out by following the unsubscribe instructions included in the communication or by contacting us.

USER SUBMISSIONS

If you submit reviews, comments, feedback, suggestions, questions, photographs, or other content to gulerukh.com or through our social media or other communication channels (“Submissions”), you agree that the content you provide is accurate, lawful, and does not violate the rights of any third party.

You must not submit content that is:

• False, misleading, or fraudulent
• Offensive, abusive, or unlawful
• Infringing on another person's intellectual property or privacy rights
• Malicious or intended to harm our website or users
• Impersonating another person or business

By submitting content to us, you grant Gul e Rukh permission to use, reproduce, publish, display, or modify that content for legitimate business, promotional, or marketing purposes, where applicable.

We reserve the right to remove or modify any submission that violates these Terms or that we consider inappropriate.

ORDER ACCEPTANCE

Placing an order through gulerukh.com does not necessarily mean that your order has been accepted.

We reserve the right to accept, refuse, or cancel any order at our discretion, including where:

• A product is unavailable
• There is an error in product information or pricing
• We suspect fraudulent or unauthorized activity
• The provided customer information cannot be verified
• There are delivery or logistical limitations
• An order appears to have been placed in violation of these Terms

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method, subject to our refund procedures.

We may contact you by phone, email, or other available communication methods to verify your order or obtain additional information before processing or dispatching it.

PRICING AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product prices and information displayed on the Site are accurate.

However, occasional errors may occur, including incorrect pricing, descriptions, availability, or promotional information.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel or refuse the order, even if the order has been confirmed.

If applicable, we may contact you before cancelling the order and provide you with the option to proceed at the correct price.

Prices, discounts, promotions, product availability, and other offers may be changed or withdrawn at any time without prior notice.

PAYMENT

Gul e Rukh may offer different payment methods, including Cash on Delivery (COD) and other payment options made available on the Site.

The payment methods available to you may vary depending on your location, order, product, or other applicable conditions.

We reserve the right to restrict, suspend, or refuse a particular payment method for any order or customer where necessary.

You agree to provide accurate information required to complete your payment or order.

DELIVERY

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery time communicated to you.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and contact information.

Gul e Rukh will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

INTELLECTUAL PROPERTY

All content available on gulerukh.com, including but not limited to:

• Logos and brand names
• Product photographs
• Graphics and designs
• Website layouts
• Text and product descriptions
• Videos
• Software and source code
• Marketing materials
• Other visual and written content

is owned by or licensed to Gul e Rukh and is protected by applicable intellectual property and copyright laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially use any Site content without our prior written permission.

All rights not expressly granted under these Terms are reserved by Gul e Rukh.

LIMITATION OF LIABILITY

The Site and its content are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

• The Site will always be available or uninterrupted
• All information will always be completely accurate or error-free
• Product images will exactly match the physical appearance of the products
• The Site will always be free from technical issues or errors

To the extent permitted by applicable law, Gul e Rukh shall not be liable for indirect, incidental, or consequential losses arising from the use of the Site or inability to use the Site.

ELECTRONIC COMMUNICATION

When you visit gulerukh.com, place an order, send us an email, submit a contact form, or communicate with us electronically, you consent to receive communications from us electronically.

We may communicate with you through email, telephone, SMS, WhatsApp, or other available electronic communication methods regarding your orders, account, purchases, customer service requests, and, where permitted, promotional offers.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

THIRD-PARTY SERVICES AND LINKS

The Site may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These third-party services are not controlled by Gul e Rukh. We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

Your use of third-party services is subject to their respective terms and policies.

APPLICABLE LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

By using gulerukh.com, you agree that any disputes arising from your use of the Site, purchases, or these Terms shall be subject to the applicable courts and laws of Pakistan.

TERMINATION

We reserve the right to suspend or terminate your access to gulerukh.com, your account, or any part of our services at any time if we believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused the Site.

Upon termination, you must immediately stop using the Site and any content obtained from it.

Termination will not affect any rights or obligations that arose before the termination date, including payment obligations relating to completed orders.

If you do not agree with these Terms & Conditions, our policies, procedures, or practices, you should discontinue using gulerukh.com immediately.

CONTACT US

If you have any questions regarding these Terms & Conditions, please contact Gul e Rukh through the contact information provided on gulerukh.com.